Frequently Asked Questions

Absolutely! We build your website so it's easy to update without any technical knowledge. Need to change your hours or add a new photo? You can do it yourself in minutes, or just call us and we'll do it for you. Plus, we provide simple video tutorials and ongoing support.

Most of our clients start seeing results within the first month. You'll typically appear in Google searches within 2-3 weeks, and start getting inquiries shortly after. Many businesses report their first new customer from the website within 30 days.

Even if you're busy now, you're missing opportunities every day. When people search for businesses like yours, they're finding your competitors instead. A website works 24/7 to answer questions and capture leads while you sleep, so you're not losing business to competitors who show up online.

Our website packages are one-time investments with milestone-based payments (25% deposit, 25% at design approval, 50% at launch). There's no monthly fee required for the website itself. After launch, you choose: Managed Hosting (starting at $29/month, or $45/month bundled with maintenance) where we handle everything, or Full Handover ($299 one-time fee) where we transfer all files to you and you manage hosting yourself. Your domain name is included for the first year. Post-launch support is included for 30-60 days depending on your tier.

DIY builders seem cheap until you realize they take 40+ hours to figure out, still don't show up on Google, and look generic. We handle everything - design, content writing, photos, and Google setup - so you can focus on running your business. Plus, our websites actually bring in customers because we optimize them for local search from day one.

Yes! You own everything - the website, domain name, and all content. Unlike some companies that hold your site hostage, you can take your website anywhere at any time. We believe in earning your business through great service, not contracts.

Essential tier includes 30-day post-launch support, and Professional includes 60-day support. During this period, we handle revisions and minor updates. After the support period, you can subscribe to a maintenance package (starting at $19/month for essential maintenance) or pay for updates as needed ($50/hour in 30-minute increments). You can also make basic changes yourself anytime.

We optimize your site for local searches (the technical term is SEO, but we handle all that). This includes setting up your Google Business profile, using the right keywords people search for, ensuring your site loads fast, and making it mobile-friendly. Most clients appear on Google's first page for their main service within 60-90 days.

No! With our Agency-Led approach (chosen by 90% of clients), we research your business, write all the content professionally, and structure everything for maximum results. You just review and provide feedback. If you prefer to provide your own content, we offer a Client-Directed option too.

Hosting is separate from the website build. We offer Managed Hosting starting at $29/month (hosting only) or bundled packages with maintenance starting at $45/month. This keeps your site fast and secure without you needing any technical knowledge. If you have an in-house IT team, we also offer a Full Handover option with a one-time $299 fee where we transfer all files to you.

Absolutely! You own your website completely. With our Full Handover option ($299 one-time fee), you can host it anywhere you want and receive all files. Even with Managed Hosting, you can export and move your site at any time with no penalties or fees. We believe in earning your business through great service.

Our Managed Hosting starts at $29/month for hosting only (daily backups, monitoring, SSL certificate, 99.9% uptime). Bundled packages include maintenance: Essential ($45/month with 30 min updates), Standard ($99/month with 2 hours updates), or Premium ($169/month with 4 hours updates and strategy calls). Annual payment saves you 2 months free on hosting-only plans.

Absolutely! If you already have a website but it's not working for you, we can evaluate it for free and recommend improvements. Sometimes a few tweaks are all you need, other times a fresh start makes more sense. We'll be honest about what's best for your business.

Yes! We offer Managed Hosting starting at $29/month (hosting only) or bundled with maintenance packages starting at $45/month. Alternatively, you can choose our Full Handover option ($299 one-time fee) to host it yourself. Either way, you own your website and can move it anytime.

We work with you throughout the design process to make sure you love your website. You'll see mockups and drafts before we build anything. We include reasonable revisions in all packages. Our goal is your complete satisfaction.

Essential tier websites can be completed in 3 business days, and Professional tier in 5 business days - if you provide all content, images, and feedback within 1 business day of each request. Timeline begins once deposit is received. Delays in client response will extend delivery. Custom packages vary by scope.

With our Agency-Led approach (recommended and chosen by most clients), we research your business and write all content professionally. You just provide basic information and review our work. With Client-Directed approach, you provide all content yourself. Both tiers include 5-10 stock photos, and we can arrange professional photography as an add-on if needed.

During your post-launch support period (30 days for Essential, 60 days for Professional), we fix any issues at no charge. After that, you can subscribe to a maintenance package (starting at $19/month) or pay for fixes as needed ($50/hour). With Managed Hosting, we also provide ongoing monitoring to catch problems before they affect your site.

Yes! We offer e-commerce as an add-on: Basic (up to 10 products, $399), Standard (up to 25 products with inventory, $599), or Advanced (25+ products with complex features, custom quote). We'll help you choose the right option based on your needs.

We guarantee your website will be professionally built, mobile-friendly, and optimized for search engines. We can't guarantee specific rankings or customer numbers (anyone who does is lying), but we can show you many examples of the results our clients typically see.

Since our website packages are one-time investments with milestone payments (not subscriptions), there's nothing to cancel once your site is built - you've already paid and own your website. Monthly services like hosting and maintenance can be cancelled anytime with no penalties.

Yes! We build websites that are easy for you to update. We'll provide video tutorials and training. Making simple changes like updating hours, prices, or adding photos is something you can do yourself. We're always available if you need help.

While most of our clients are local, we do work with businesses in surrounding areas. We prefer to meet in person at least once, but we can work remotely if needed. The fast delivery timelines (3-5 business days) work well for remote clients too.